Terms of Service

These Terms of Service may be updated in the future. Whenever we make a substantial change to our policies, we will notify you through email, post a notice on our Services, and update our Terms of Service page.

Owner and Data Controller

Francesco Megna

via Emilia Levante 192/2, 40139, Bologna, Italy

Our services

Engagement Builder is a social media tool that helps you manage you social media presence through various Services like Search, Comment, Tweet, Retweet, Likes, etc..

The Service’s headquarters are in the Italy. If you live outside the Italy, it is your duty to ensure that you follow all applicable local laws when using the Service.

To use the Services, you must be at least 14 years old. If you are over the age of 14 but under the age of 18, you must obtain your parent’s or legal guardian’s permission to use the Services.

When you use our Services, whether now or in the future, you agree to the most recent Terms of Service. That applies to all of our current and future products, as well as all features that we add to our Services throughout time. We may fail to assert or enforce any right or provision of the Terms of Service at times; this does not constitute a waiver of that right or provision. Our liability is limited under these terms.

Do not use this service if you do not agree with the terms. If you break any of the terms, your account may be terminated. We recognize that this is a demanding statement, and we take it seriously, enforcing our regulations only in severe circumstances. If you have any feedback feel free to contact us.


The Service allows you to manage social media accounts that you have given permission to, by providing us with API keys.

Any text, image, music, video, link, work of authorship of any kind, or anything posted, generated, or made available through the Service is considered “Content.”

“User Content” is defined as any Content contributed by an account holder, including you.

You acknowledge that, with the exception of User Content, the Service and Content are protected by copyright, trademark, and other laws in the EU and other countries.

You agree not to erase, modify, or conceal any copyright or trademark that is associated with the Service or Content. Engagement Builder grants you the permission to download, copy, display, and print the Content.

We make no claim to ownership of any User Content, nor do we limit your ability to utilize and exploit your User Content. You maintain all rights (including copyright) in any User Content that you upload, post, or display on the Service.

By contributing any User Content to the Service, you grant us the right to display and make it available to you and other users, based on the degrees of consent you grant them to view it.

You are solely liable for all of your User Content. We accept no responsibility and assume no liability for any User Content posted on or via the Service by you or any other person.

However, we reserve the right to remove that User Content from the Service if we are concerned that it violates the rights of others or our Restricted Use guidelines (see Restricted Use). We may also consult with and work with law enforcement to pursue users who break the law. We understand this is a harsh statement, and we appreciate your trust, but we do our best to earn it by being as honest as possible in our approach.


To utilize the Service, you must first register. We ask you to give genuine, accurate, and up-to-date information about yourself as part of the registration process. You can change this information at any time by visiting the Service’s account management page.

We will never sell or use your information for marketing purposes. Please visit our Privacy Policy for more information on the information we gather, how we use it, and the reason for doing so.

You are responsible for keeping your account confidential, which includes, but is not limited to, restricting access to your computer and/or account. You agree to accept responsibility for all activity or acts that take place under your account. You must contact us promptly if you become aware of any security breach or unauthorized use of your account.

Trials and Subscriptions

You can use Engagement Builder as a trial version for 7 days after which you have to upgrade to some of the paid plans, otherwise, you will lose access to your account.

We may at our discretion change the length of the trial for a certain period of time. We also, without any notice, may change the terms of both trials and subscriptions. We may also terminate, change or extend our trial period without any notice, at any time.

Billing, Fees and Fee Changes

You will be billed in advance on a recurrent and periodic basis if you have a paid Subscription (“Billing Cycle”).

Billing cycles can either be monthly or yearly.

To pay for your Subscription, you must use a legitimate payment method, such as a credit card. You must supply Engagement Builder with complete billing information, including your full name, address, state, zip code, phone number, and a valid payment method. By submitting such payment information, you automatically authorize Engagement Builder to charge any such payment instruments for all Subscription fees incurred through your account.

Please check our Privacy Policy for more information on how we utilize the information you provide in conjunction with payment.

If automated billing fails for whatever reason, we may charge the credit card on file one or more times. If payment fails for more than one (1) week after the end of the preceding Billing Cycle, the Subscription may be cancelled.

You may terminate your Subscription through the Service’s online account management page or by emailing our customer support team at support@engagementbuilder.com.

We have the right to change the Subscription prices at any time. Any changes to Subscription fees will take effect at the end of the current Billing Cycle.

We shall provide you with reasonable advance notice of any change in Subscription prices so that you can cancel your Subscription before the change becomes effective.

If you continue to use the Service after the Subscription price adjustment takes effect, you will be charged the revised Subscription fee amount.

Fees are specified exclusive of any taxes or comparable governmental levies of any kind, such as value-added, sales, use, or withholding taxes levied by any jurisdiction (collectively, “Taxes”). Except for taxes based on our net profits, you will be responsible for paying any taxes linked with your Subscription. If any payment for the Service is subject to withholding tax by any government, you agree to reimburse us for any such withholding tax.


We will require you to confirm your acceptance of these Terms and pay any applicable Charges when you register for the Service. However, no contract exists between you and us for the provision of the Service until we send you confirmation to the email address you provided and (where you have enrolled for a Subscription paid plan), we receive the applicable Charges.

You have 30-day money-back guarantee in the first billing cycle, after which you will use access to your account, and right to another trial period.

If you have chosen a yearly billing cycle, you’ll be reimbursed for every day remaining of your subscription.


By registering for our Service, you consent to receive newsletters, marketing materials, and other promotional information from us.

You may, however, opt out of receiving any or all of our marketing communications by following the unsubscribe link or instructions included in every email we send you. Please keep in mind that even if you have opted out of receiving marketing emails, we may still send you transactional or administrative information about the Service.

Restricted Use

You are not permitted to:

  • post any User Content that may reasonably be regarded as offensive, unlawful, threatening, abusive, harassing, defamatory, obscene, sexually explicit, or racially, ethnically, or otherwise objectionable through the service (please note that using a misspelling or alternative spelling of a word will not circumvent this requirement), or add links to other websites that may contain any such material.
  • transmit any Content or other material containing a virus or other harmful programming via the Service;
  • Make an attempt to copy, decompile, or reverse engineer the Service.
  • Attempt to harm or disrupt the Service;
  • try to get illegal access to user accounts other than your own;
  • introduce any malware or software with the goal of scraping the Service, or anything else that could be malicious or technologically detrimental;
  • use the Service in an illegal, harassing, unethical, or disruptive manner;
  • access or use the Service in any way that is not expressly authorized by these Terms.

Intellectual property

Intellectual property rights, including copyright and trade marks, safeguard the Service and the content of the Engagement Builder website. We reserve all of our intellectual property rights.

The Service is protected by copyright, trademark, and other EU laws. Without the prior written consent of Engagement Builder, our trademarks and trade dress may not be utilized in conjunction with any product or service.

You may not reproduce, distribute, download, or make available to anyone any content available through the Service or on the Engagement BUilder website unless expressly permitted by these Terms.

Except to the extent permitted by applicable law, you may not adapt, change, merge, translate, reverse engineer, decompile, or disassemble any component of the Engagement Builder website.

Availability of the Service

While we strive to make the Service available 24 hours a day, we cannot be held liable if the Service is unavailable at any time or for any period due to circumstances beyond our reasonable control.

We have the right to revoke Service access at any time for operational, regulatory, legal, or other reasons.

We reserve the right to temporarily suspend access to the Service without warning in the event of system failure, maintenance, or repair, or for circumstances beyond our reasonable control.

Although we make all reasonable measures to ensure that the servers that host the Service are bug and virus-free, we cannot guarantee this.

You must have Internet access to the Service from wherever you are in order to use the Service. We are not liable if you are unable to use the Service from any location or browser. You are responsible for any access expenses incurred in order to access the Service (for example, mobile access or roaming charges).

We cannot be held responsible for technical problems you may encounter with the Service, including corruption or loss of data held on your computer or other device, or any damage caused to your computer or other device as a result of your use of the Service, due to the nature of the Internet and the fact that your access to the Service involves functionality beyond our control.

Links to third-party websites and services

The Service (and any Content accessed via it) may contain connections to other websites. Selecting any of these links will take you to a website that is unrelated to us in any manner.

Engagement Builder accepts no responsibility for the content of any such website, and the inclusion of a link to these other websites does not constitute an endorsement or recommendation of the website, its products, or services.

We strongly suggest you read the terms and conditions as well as the privacy policies of any third-party websites or services with which you interact. We accept no responsibility for the security of any data provided to such websites.


We may give you notice that your usage of the Service will be terminated immediately if:

  • you violate any of the Terms, or
  • We suspect you are using the Service in an unauthorized, illicit, illegal, or fraudulent manner, or
  • we are unable to provide the Service due to circumstances beyond our reasonable control; or
  • you do not pay any Charges owed to us.

If you choose to discontinue your use of the Service, you may do so at any time through our account management page or by contacting us at support@engagementbuilder.com.

When we receive your request to terminate your account, all Content for which you are the Author will become unreachable immediately. The Content will be removed from our servers after 30 days and will not be recoverable.

There will be reimbursement for any Charges that have been paid if the billing cycle is not over. We are going to reimburse you for every day that is left in your billing cycle.

Limitations of Liability

We will supply the Services with due care and skill. If we fail to do so, this has no bearing on your legal rights as a consumer. We will not be liable to you for any delay or failure to provide the Service, or for any loss or corruption of data stored on your computer or other device or on our servers, if this is due to circumstances beyond our reasonable control (including those mentioned in Termination and above), or to any failure on the part of our service providers.

We shall not be liable under any circumstances for any unanticipated damages or commercial losses, including loss of profit, coming from your use of, or inability to use, the Service.

Nothing in these Terms changes any legal liability we may have that we cannot lawfully exclude or limit, such as liability for (a) death or bodily harm caused by our carelessness; or (b) our fraud.


We appreciate feedback, comments, and recommendations for Service enhancements (“Feedback”).

You fully realize and agree that any contribution of Feedback does not and will not give or grant you any right, title, or interest in the Service or any such Feedback.

Engagement Builder acquires sole and exclusive ownership of any Feedback, and Engagement Builder may use and disclose Feedback in any form and for any purpose whatsoever without further notice or compensation to you, and without your retention of any proprietary or other right or claim.

You hereby grant to Engagement Builder any and all rights, title, and interest you may have in and to any and all Feedback (including, but not limited to, any patent, copyright, trade secret, trademark, know-how, moral rights, and any and all other intellectual property rights).

Contact us

Inquiries about Engagement Builder’s Terms of Service should be directed to engagementbuilder@gmail.com